Thoughts & Ideas

September 13, 2017

Are There Better Alternatives to a 5-Star Rating System?

We’re all familiar with the 5 Star Rating system. We can see it at work on Yelp, Amazon and other…

September 5, 2017

Defenses in Online Review Systems

Via Cornell University Library: “In this paper, we identify a new class of attacks that leverage deep learning language models…

November 19, 2015

Local Guides – Google’s gamification strategy to crowd source Maps Data

Consumer reviews and ratings continue to grow in importance on the web and may be the single most powerful motivating…

Benefits of Negative Reviews
September 21, 2015

5 Benefits of Negative Reviews

Nobody wants to get a bad comment on any social media website. However, if you do get a negative review,…

Reputation management for dentists
September 8, 2015

Dentist Review Monitoring

As time goes on, more and more people look to online reviews for help in choosing a dentist, orthodontist or…

Auto Dealerships Review Monitoring

Auto Dealerships Review Monitoring and Reputation Management

Why Reputation Management and Review Monitoring for Your Auto Dealership? Auto Dealerships succeed or fail based on customer satisfaction.  Did…

August 20, 2015

Restaurant Review Monitoring and Reputation Management are Vital

Why Monitor Your Restaurant’s Reputation? Restaurant growth is fueled by the satisfaction of its patrons. Did they like the food;…

review monitoring
June 17, 2015

The Most Important Consumer Review Websites and how they Impact Your Business

One of the ways consumers come to a decision about using a business or a professional before even giving them…

August 5, 2014

Union Street Guest House’s bad policy generates 1000+ negative reviews

When the news about Union Street Guest House’s policy, that would allow the inn to charge its guests $500 per negative…

facebook schema
July 21, 2014

Facebook vs

Facebook looks lonely among the competition as the only one without rich snippets to display star rating for their aggregate…